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Terms and Conditions

  1. Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form.

  2. You confirm that you agree that if you cancel your booking for whatever reason, your deposit is non–refundable.

  3. All dogs/cats must be up to date with their vaccinations, worming, tick and flea treatments. You must provide a valid vaccination booklet at the start of each board. You further agree to deliver your pet in a clean condition.

  4. If you collect your pet before the confirmed end date of the board you will not receive a refund.

  5. By paying your deposit you are confirming your booking and therefore entering a legal contract with Coach House Kennels & Cattery Ltd subject to these Terms and Conditions.

 Pet Details

  1. You agree to provide full, honest and detailed information in the Booking Form about your dog/cat and agree to our terms and conditions. During your continued use of Coach House Kennels and Cattery services, you agree to keep us informed of any changes to your pets Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your pet unsuitable for boarding will amount to a breach of conditions and termination of your pet's stay without refund.

  2. We are unable to accept dogs with aggression problems towards other dogs or people and any that are subject to the terms of the Dangerous Dogs Act 1991.

  3. We are happy to accept bookings for un-spayed bitches. However,if you believe your dog is due in season during her board you must inform us. Please be aware that we will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy. If we are unable to accommodate your un-spayed bitch we will cancel your booking.

  4. You have disclosed any known dangers associated with your pet.

  5. If you prefer/agree to your dog being exercised off-lead, please note the booking form accordingly.  In doing so you accept responsibility for third-party liability.

  6. Coach House Kennels and Cattery will care for your pet as you would, and whilst we will make every effort to ensure that your pet is cared for to our usual high standards we cannot be liable for loss, injury or death whilst in our care.

  7. You confirm that you are the legal owner of your pet.

  8. You confirm that your pet has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.

  9. You understand that under no circumstances will Coach House Kennels and Cattery Ltd be liable for consequential damages or damages

Veterinary Details

  1. Coach House Kennels and Cattery Ltd will use all care to ensure the happiness, safety and welfare of your pet. If however your pet becomes unwell or has an accident during his board we may take them to a Veterinary Surgery. You agree for Coach House Kennels and Cattery Ltd to take advice from a qualified veterinary surgeon and to make any decisions regarding your pets health/welfare, providing it is acting in the best interest of your pet. An emergency contact number for you or someone to make these decisions on your behalf will be required.  You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. 

  2. You agree that if your dog/cat attacks, or is involved in a fight with, another dog /cat (and/or person) causing injury to that dog/cat (and /or person), you will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog/cat. We recommend but do not insist that your pet be insured against sickness, accident, or injury and for third party liability prior to boarding.

  3. The client is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in the care of Coach House Kennels and Cattery.

  4. Whilst every care will be given to pets, we will not be held responsible for any illness, injury, loss or damage to the animal(s) or their belongings, however caused, during their stay. Boarding/Day Care is entirely at the owner’s risk. We will endeavour to use the Vet that the animal is registered with but if this is not possible or in an emergency Coach House Kennels and Cattery will determine the Vet who is used. We will endeavour to contact you or the emergency contact via the details you have supplied.

  5. Coach House Kennels and Cattery are authorised to call your veterinary practice should we need any information regarding your pets’ condition.

  6. We do not insure for your pet’s illness or any other medical condition whilst in our care. Any further expenses will be charged to the owner. It is emphasised that our insurance excludes any pre-exisiting, current or recurrent illness or injury. You agree to cover any costs that arise from veterinary treatment, and we reserve the right to charge reasonable transport and time expenses. We may call you from the Vet’s surgery to arrange payment before treatment is commenced.

Your Pets Holiday

  1. All pets must be treated for fleas and worms no more than two weeks prior to arrival for boarding. In the event of flea infestation your dog’s carer will treat your pet at your expense. 

  2. You agree to deliver your pet in a clean, groomed condition. Any pet requiring regular grooming should also be provided with appropriate grooming equipment.

  3. You agree that if after 2 weeks following your stated return date you have not returned to collect your pet(s) and every attempt has been made to contact you and your emergency contact number without success then your pet(s) will be put up for re-homing.

  4. You agree that your dog will socialise with other dogs and you accept the risks involved and agree that Coach House Kennels and Cattery are not liable for any illnesses or injuries resulting during your dog’s attendance.

  5. You recognise the risks associated with Coach House kennels and Cattery transporting your pet to and from the property, to a vet or on any other walks or days out and you expressively relinquish any and all claims against Coach House Kennels and Cattery..


  1. Coach House kennels and Cattery are covered by business public liability insurance with care custody and control extension liability to animals. Insurance does not cover any costs that may be incurred, either veterinary or other as a result of sickness, accident or damage caused to or by any guest dog or cat.

  2. It is recommended but not essential that client’s take out their own veterinary insurance and leave policy details on record.


If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid

Our Code of Practice

1. We shall practice with integrity, responsibility and trustworthiness and recognise our responsibility to our clients, clients’ pets, clients’ property, and society in general.

2. The welfare of clients’ pets shall be paramount and shall not be made subordinate to commercial consideration.

3. We shall maintain professional relationships with our clients and shall not exploit such relationships for improper personal, professional or financial gain, nor seek inappropriately to impose our own values on clients. 

4. We shall provide clean, dry, warm, draught-free bedding space; an area for pets to relieve themselves; food, fresh water, exercise to owners requirements and maintain the guests normal routine as much as possible.

5. We shall ensure dogs are walked according to owner’s instructions at all times i.e. on or off the lead allowances, ensuring proper control at all times and safe disposal of excrement.

6. We may only transport pets under our care with permission of the owner or in cases of emergency i.e. to visit a veterinary surgeon. Confirmed permission is given by the owner on completion of the booking form unless stated otherwise.

7. We shall keep safe the provided records of all current pets under our care for immediate reference i.e. contact details, feeding, exercise and veterinary details in case of emergency.

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